FREQUENTLY ASKED QUESTIONS
Everything we do is subject to our terms and conditions.
* My order has been completed, how long is it before I can receive it?
Stoffenbestellen.nl will try to process your order the same day or possibly a day later. Then it will be picked up by a courier. This usually provides the order in 2 or 3 days. Longer delivery times apply for further abroad. Calamities or unforeseen circumstances can delay the delivery time.
* I ordered an item and sent it home. Now I don't like it. What do I do?
StoffenBestellen.nl tries to be faithful to the authenticity of the products.
By using the unique sample service, you can see the sample itself truthfully. Because we tailor the products for you, the right of withdrawal that is customary in the "online shop world" does not apply to us. We can not retrieve items which are bought on this site.
* May I have ordered an item, but it is sold out?
StoffenBestellen.nl keeps a stock system. This makes it almost impossible something is out of stock. Should this be true, StoffenBestellen.nl will refund you the amount within ten business days.
* I need a large amount, what do I do?
For the sake of security we provide a smaller stock in our system. Normally we have larger quantities in stock. If you need more than indicated in the system, mail us. We will look at it for you and, if desired, make the order possible.
* How does the sample service work?
You are not sure if the color or kind of fabric is what you like. By clicking on "Click here to order your free sample" you can order a sample of 5x10 cm for € 1,00. If you clicked on it, enter the name of the item you want. After that, the rest will work for itself.
The amount of the stample is no longer returned as before.
For fabrics under the heading "Specials" this service is not applicable!